The legislation of the Republic of Latvia provides that the owner of an online store must reserve the terms of delivery and return of goods, as well as the right to refuse. Such a booking is called a distance contract (Decree of the Cabinet of Ministers).


The seller of the goods offered in this online store is SIA TOP Santehnika (reg. No. 40203392981, legal address: Salaspils region, Saulkalne, "Gatves" -9, LV2117) on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the "Buyer", on the other hand, enters into the following Agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.


The buyer orders goods through this website, specifying the type and quantity of goods ordered. The buyer has the opportunity to pay for the goods using the payment instruments built into the online store or by paying an invoice prepared by the seller and sent to the buyer by e-mail. The invoice is generated electronically and is valid without a signature.

The Seller ensures receipt of the goods (without delivery) within 3 working days from the receipt of payment for the goods, coordinating the delivery time with the Buyer. Delivery outside Riga is carried out by SIA Venipak Latvija. The delivery time of the goods is from 1-5 days, which depends on the amount of delivery of the goods. The goods are delivered to the buyer from the warehouses at 2D Hipokratou Street and 12B Krustpils Street, depending on the selected product. The goods are accepted at the warehouse on the street. Hipokratou 2D and st. Krustpils 12B by prior agreement with the seller.


The Buyer has the right to refuse the Goods within 14 calendar days from the date of receipt of the Goods by sending a letter of refusal to the Seller. The Seller sends a rejection letter form to the Buyer by e-mail upon the Buyer's request.

The Buyer is obliged to return the goods to the Seller within 7 days after sending the rejection letter. All costs incurred in connection with sending the goods back to the Seller to the warehouse from which the goods were exported (warehouse Hippocrates 2D or Krustpils 12B) shall be borne by the Buyer. The seller will return the money to the account from which the payment was made within 5 business days.

The buyer cannot exercise the right of withdrawal if:

ordered goods cannot be returned due to their nature, are perishable or can be quickly used;

the ordered goods are made directly to the Buyer on an individual order;

the buyer opened the package and it was damaged.

the product has been used or has signs of use

Part six of Article 12 of the Law on the Protection of Consumer Rights of the Republic of Latvia states that “the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right to refuse.” The Seller reserves the right to refuse the Buyer the right of withdrawal or charge a compensation fee if the goods are damaged as a result of careless handling of the goods during use or without following the instructions, if the original packaging of the goods is lost or its packaging is significantly damaged.


By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Russian Federation. Latvian republic. By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.


All disputes that may arise regarding the fulfillment of obligations under the Agreement between the Parties will be resolved through negotiations. In the event of an unsuccessful outcome of negotiations, the dispute will be resolved in the court of the Republic of Latvia in the manner prescribed by regulatory enactments.


This privacy policy informs about the privacy rules and principles of personal data processing in connection with the website and services of SIA TOP Santehnika. For communication on data processing issues, write to [email protected] .


We collect personal information that you voluntarily provide to us via email, web forms and other direct communications with you.

When placing an order, you must include your name, contact information, shipping address, and any other information you wish to provide.


We may use the personal information we collect to provide you with the services and information you request, process your orders and prepare the necessary documents, provide you with effective customer support, help prevent threats or fraudulent activities, send you informational messages if you have expressly consented to receive them, comply with the requirements of regulations.

We may share your information with third parties to comply with regulations, cooperate with regulatory authorities, prevent criminal activity, and protect the legal rights of us, you, and others.


We use various technical and organizational measures to protect your personal data.