SIA TOP Santehnika
www.topsantehnika.lv


Terms and Conditions

According to the legislation of the Republic of Latvia, an online store owner must specify the terms for product delivery, returns, and the right of withdrawal. This disclaimer is referred to as a distance contract (Cabinet Regulations).

Distance Contract

The seller of the goods offered in this online store is SIA TOP Santehnika (registration No. 40203392981, legal address: "Gatves"-9, Saulkalne, Salaspils municipality, LV-2117), hereinafter referred to as the Seller. The person placing the order is hereinafter referred to as the Buyer. Both parties enter into this agreement:

  • The Seller agrees to sell and deliver the goods to the Buyer in accordance with the order placed.

Delivery and Payment Terms

  • The Buyer places an order via the website www.topsantehnika.lv, specifying the type and quantity of goods.

  • Payment can be made using the integrated online payment tools or by paying the invoice sent by the Seller to the Buyer via email.

  • The invoice is prepared electronically and is valid without a signature.

  • The Seller ensures product availability (without delivery) within 1–5 working days after payment is received (money is credited to SIA TOP Santehnika's bank account). Pickup time is coordinated with the Buyer.

  • Delivery is handled by Venipak Latvia, Exprespasts, Smartpost, DPD Latvia, Omniva in Latvia, Estonia, Lithuania, and Scandinavian countries. Delivery time is 1–5 working days, depending on the volume.

  • Goods are delivered from warehouses at Hipokrātu Street 2D, Katlakalna Street 9, Latgales Street 456a, Čuibes Street 9, and Ganību dambis 2a, Riga.

  • Pickup must occur within 7 days. After that, a storage fee of €3.00 per calendar day applies unless otherwise agreed with the Seller.

  • If the Buyer is not at the specified address upon courier delivery, a repeated delivery will occur, and an additional invoice for the same delivery fee will be issued for each attempt.

PRODUCT DELIVERY

Delivery to the address or parcel machines is carried out by partners as detailed in the section "PRODUCT DELIVERY/PICKUP."
After dispatch, the Buyer receives an email with tracking information. Couriers will contact the Buyer before arrival. For parcel machines, an SMS is sent for pickup.
Upon receipt, packaging must be checked immediately. If there’s damage or a discrepancy, notify the Seller at [email protected] or call +371 29287710.
Provide photos or videos showing the damage along with a short description.

Note: If damaged goods are used or no timely report is made, no claims will be accepted. Warranty is void for any damaged goods. Responsibility lies with the Buyer.

Right of Withdrawal

  • The Buyer has the right to withdraw from the purchase within 14 calendar days from receiving the goods.

  • A withdrawal form can be requested via email.

  • Refunds are issued using the same payment method.

  • Goods must be returned within 7 days to the Seller’s warehouse (Hipokrātu 2D, Katlakalna 9, Latgales 456a, or Čuibes 9).

  • Return shipping costs are borne by the Buyer.

  • Refunds (excluding delivery costs) are issued within 10 working days.

The right of withdrawal does not apply if:

  • The goods are custom-made;

  • The goods are not returnable by nature;

  • The packaging has been opened and is damaged;

  • The goods have been used or show signs of use;

  • Spare parts were ordered without prior consultation with the Seller.

According to Latvian law, the Buyer is responsible for preserving the quality and safety of the goods during the withdrawal period. The Seller reserves the right to refuse withdrawal if the goods are damaged, mishandled, or if original packaging is missing or heavily damaged.

Data Processing

By submitting the order, the Buyer agrees to data processing necessary for order execution and delivery in accordance with Latvian legislation.

Buyer consents to receiving notifications regarding order processing at the specified email address.

Dispute Resolution

All disputes will be resolved through mutual negotiation. If negotiations fail, disputes shall be settled in a court of the Republic of Latvia in accordance with applicable laws.

Privacy Policy

This privacy policy describes how SIA TOP Santehnika collects, uses, and protects personal data.

Data We Collect:
Data provided via email, web forms, or other direct communication (name, contact info, delivery address, etc.).

Use of Data:

  • To provide services and process orders;

  • To offer customer support;

  • To prevent fraud;

  • To send informational messages (if agreed);

  • To comply with legal obligations.

Data Sharing:
We may share data with third parties to comply with regulations or protect legal rights.

Data Protection:
Access to personal data is restricted to authorized personnel only. We use technical and organizational security measures.

Data Retention:
Personal data is retained only as long as necessary to fulfill the purpose or legal requirements.

Cookies:
We use functional cookies, Google Analytics, targeted advertising cookies, and third-party services (e.g., Facebook "Like" button).
To opt out, use incognito/private browsing or services like Your Online Choices or YourAdChoices.

Your Rights (GDPR):

  • Right to access, correct, delete, restrict, or object to data processing;

  • Right to be forgotten;

  • Right to receive a copy of personal data.

Warranty Policy (topsantehnika.lv)

  1. Warranty Overview
    1.1. A legal warranty applies for goods purchased from the e-store.
    1.2. Valid only with an original invoice or delivery note and if usage instructions and terms are followed.

  2. Warranty Period
    2.1. For consumers: 24 months. Manufacturers may offer longer terms.
    2.2. For business buyers: 12 months (unless the manufacturer offers longer coverage).
    2.3. Spare parts installed without certified professionals are not covered.
    2.4. Equipment like heat pumps, conditioners, or boilers must be installed by a certified technician.

Warranty Void If:

  • Improper use or installation;

  • Uncertified repairs;

  • Used for commercial purposes (unless indicated as suitable);

  • No proof of purchase or warranty card;

  • Required certified technician not used for installation.

  1. Warranty Claims
    3.1. Consumers: Submit a claim within 2 months of discovering the defect.
    3.2. Business users: Within 4 weeks.
    3.3. Claims via email ([email protected]) or authorized service centers.
    3.4. For extended manufacturer warranty claims, contact the manufacturer's service center.
    3.5. Claims must include a description of the defect and original purchase proof.
    3.6. Manufacturing defects are repaired free of charge.
    3.7. If repair isn’t feasible, a replacement or refund will be offered, considering depreciation.

  2. Warranty Exclusions
    Does not cover:

  • Accessories subject to natural wear (batteries, bulbs, filters, etc.);

  • Expired goods;

  • Unauthorized repairs;

  • Environmental damage (e.g., temperature, moisture, lightning, etc.);

  • Use not in accordance with manufacturer's instructions.

  1. Product Return for Warranty

  • Product must be clean and complete;

  • Dirty or incomplete items may be refused;

  • If unremovable (e.g., built-in), Seller will arrange inspection on-site;

  • If no defect is found, diagnostics costs apply.

  1. Additional Information

  • Always read user manuals;

  • Use products according to their intended purpose;

  • Ensure timely maintenance;

  • Verify packaging condition upon receipt and notify the Seller if damaged;

  • Documents (invoice, service list) are sent via email;

  • Questions? Contact: +371 29287710 or [email protected].

By placing an order, the Buyer confirms awareness and acceptance of these terms, which are written in accordance with fair commercial practices and consumer interests.

SIA TOP Santehnika
Reg. No. 40203392981
Legal address: Gatves-9, Saulkalne, LV-2117
Email: [email protected]

Phone: +371 29287710